Tour Booking Terms and Conditions

(Please read carefully as they set out our respective rights and obligations. Once you begin your tour, by default you accept these terms and conditions.)

Once Hvar-Tours.com confirms your booking a contract is made between ‘Hvar-Tours.com’ and you upon the terms and conditions set out below. Hvar-Tours.com hereinafter referred to as ‘we’, will only confirm your booking once we have received 50% deposit or full payment for your tour.

Booking

Once full payment or booking option payment is ma de you will be booked for the particular tour and a confirmation emailed to you. This is your confirmation of booking. This should be printed and saved for own reference.  Once you begin you tour, you accept and abide by these terms and conditions. We accept no responsibility for incorrect email or inability to deliver email. If your confirmation does not arrive on time or at all, then you must ask us to resend the email confirmation of the tours you have paid for. All internet bookings will be confirmed by email.
We reserve the right to sell any places reserved without full payment or a deposit. It is the responsibility of the passenger to check the accuracy of dates booked upon receipt of their travel documents.

Insurance

There is no travel insurance cover included in the price of the ticket.
We take no responsibility for any injuries or loss to you incurred whilst you are taking part in any optional activities that are outside our all inclusive package. We strongly recommend that you take out comprehensive insurance cover for cancellation, medical expenses, personal accident, personal baggage, money and public liability before you travel. You may not be accepted as a Hvar-Tours.com passenger unless you have arranged satisfactory insurance. We accept no responsibility for the theft, loss or damage to personal belongings from at any time during the duration of your tour.

Cancellation

Cancellation of your booking must be in writing or by email to Hvar-Tours.com When written notification has been received by Hvar-Tours.com, a fee of 200EUR will be levied to cover administration costs. You are entitled to a full refund only if you give us 28 days notice of your intention to cancel. If you choose to cancel within 28 days before the start of your tour, no refunds will be granted. You can choose to change your tour departure to another date (subject to availability). Permission to do this up to 48 hours before departure is subject to a 200EUR fee and is entirely at the discretion of the Hvar-Tours.com If the reason for your cancellation is covered under your insurance policy, you may be able to make a claim under that policy.

In case a traveler(s)/customer(s) does not show up on agreed time and date when agreed/reserved tour starts, and do not inform us by email or by phone that traveler(s)/customer(s) will not show up at least 24 hours before agreed tour starts. this will be considered as no–show, and all the tickets associated with this one,  will be cancelled and no refund will apply.

Refunds

Any refund which has been agreed with the management of Hvar-Tours.com will be processed within 28 days.

Changes by us

We reserve the right to change our typical itineraries at any time and at our discretion. As professionals we will endeavour to avoid this and if this is necessary, we will substitute alternative arrangements of comparable monetary value. We reserve the right to alter our itinerary in the event of happenings outside the control of Hvar-Tours.com We are constantly striving to make our tours even more brilliant than they are perceived by many to be, therefore should attractions open or become open to us, that we feel will enhance your experience of our beloved motherland then we reserve the right to include these in your best interests. We reserve the right to decrease the price of our tours at any time.

Travelling

You must obey the laws of the Republic of Croatia and the European Union, whilst travelling on our routes. Your appointed Hvar-Tours.com Tour Guide may need to make a decision in the interests of safety. It is a condition of bookings that you comply with the authority and decisions of the appointed representative of Hvar-Tours.com If you do not comply with the said representative and are not compatible with the general enjoyment and well being of members of the tour, we reserve the right to refuse to allow you to continue the tour. In such a case we will not be liable for any refund, compensation or any additional costs incurred by you. We cannot accept liability for the behaviour of others on your tour nor if any facilities are curtailed as a result of their actions. It is your responsibility to meet your tour at arranged points. Hvar-Tours.com will endeavour to ensure that departure and arrival times are met.

Pick up points (Departure & Loaction)

Tours mostly depart from Franciscan Monastery Hvar (Franjevački samostan). It is your responsibility to meet your tour.

Departure Time

09:00 AM (Check in is 20 minutes before departure time) Pick up time can be dependant upon local traffic in some cases.

Your obligations and responsibilities

You must inform us in writing of any medical condition that’s requires attention or medication before your tour commences. It is your responsibility to have all necessary visas, passports, permits and certificates required for your selected itinerary as well as any necessary vaccinations and to comply with all applicable laws.

Complaints

In the highly unlikely event that you may wish to make a formal complaint against Hvar-Tours.com Please inform the Hvar-Tours.com Representative at the time. If the matter cannot be resolved immediately or during your trip after the Representative’s best endeavours to do so, your complaint should be made in writing to Hvar-Tours.com as soon as is reasonably possible after the holiday, but within 30 days there of so that your complaint can be investigated. Hvar-Tours.com will not consider any claims after the 30-day period. You will be assured of respect and courtesy whilst your complaint is being dealt with.

Weather Conditions

Under no circumstances can we be held responsible for weather conditions. No reservation option can be cancelled or amended by you at any time on the basis of weather conditions. Remaining amount will be refounded or previously fee will be charged. We accept no responsibility for weather conditions that may affect the delivery and implementation of our itinerary and we will strongly advise you to stay safe and aviod bad wether.

General

The booking conditions detailed herein contain the entire contract between you and Hvar-Tours.com No representation, term, warranty or condition can be expressed or implied by reference to any other writing, advertisement or conversation. This contract may only be varied in writing by a duly authorised officer of Hvar-Tours.com This contract and all matters arising out of it are governed by Croatian law. We both agree that any dispute, claim or other matter which arises out of or in connection with this contract or your holiday will be dealt with by the Courts of the Republic of Croatia. Changes to these Booking Conditions will only be valid if agreed by Hvar-Tours.com in writing. Every effort is made to ensure the accuracy of our brochures and other printed material at time of going to print, however Hvar-Tours.com cannot be held responsible for printing and typographical errors, or errors arising from unforeseen circumstances.

Hvar-Tours.com is operated by:
Francesco Rent,
Marina Gazarovica 40
21450 Hvar, Croatia
Hvar
Croatia
Tel: +385 (0)91 2233 822

(Please read carefully as they set out our respective rights and obligations. Once you begin your tour, by default you accept these terms and conditions.)